Strategies to Harness the Power of the Phone

Presented By: AVI / The Group Training Academy

When: Saturday Jan 16, 2020 - 9am-12pm


Every customer experience starts with a conversation. A great conversation leads to a great experience.

Even with all of the incredible communication technology available today, the most effective business tool is still the phone. The telephone is convenient, easily accessible and the lifeline for most business to be conducted. Don’t take phone callers for granted, if handled improperly the conversation can be more damaging than beneficial.

Make an impression that guarantees success Take and maintain control of any phone call Have the advantage of listening effectively How to deal with difficult callers

The Instructor: Bill Haas and Sara Fraser

Bill Haas is the owner of Haas Performance Consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients now have access to Bill’s solution based focus, expertise, unique perspectives and in-depth knowledge of the industry. Services available include business management seminar development and delivery, keynote presentations, business consulting, performance coaching, and strategic planning facilitation.

Sara Fraser is a millennial who has a love for life, travel, and connecting with other humans! She has over 15 years of retail management experience, the last 6 of them as an office manager for a used car sales and service center. To bring her customer service, marketing, and business knowledge to the automotive industry she has recently joined the team at Haas Performance Consulting. Sara loves helping others grow and succeed and is excited to share her expertise on management and social media, her views on how and why the younger generations think and act, and how to work and manage a business within a multigenerational workforce. When she isn’t working Sara spends her time traveling, attending theatrical productions, music festivals, concerts, advocating for human and animal rights, celebrating life in general and connecting with other people from all over the world.